InfraLetter policy
Refund Policy
Effective date: March 23, 2026
InfraLetter wants early customers to feel comfortable trying the service.
1. Initial subscription refunds
If you purchase InfraLetter for the first time and decide it is not the right fit, you may request a refund within 14 days of your initial payment and before the next digest reach your inbox.
Refund requests should be sent to:
Please include:
- the email used for purchase
- your company name, if applicable
- a short note that you are requesting a refund
2. Renewals
Unless required by law or agreed otherwise in writing, renewal payments are generally not refunded once a new billing period has started.
3. Cancellation
You may cancel your subscription at any time before the next billing cycle. Cancellation prevents future renewals and access continues through the end of the current paid period unless otherwise stated.
4. Non-payment
If payment fails or your subscription is not active, InfraLetter may pause or stop service until payment is resolved.
5. Exceptions
InfraLetter may, at its discretion, offer refunds outside this policy in individual cases.
6. Changes to this policy
InfraLetter may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date.
7. Contact
For refund requests or billing questions, contact: